Care Compliance Administrator

Play your part in our mission to make ageing a more enjoyable and rewarding experience for all involved. We know exceptional care starts with exceptional people. Radfield Home Care specialises in personalised, private care for older people in their own home. We’re a national leader in home care innovation and a fast-growing, multi-award winning business. Our mission is to make ageing a more enjoyable and rewarding experience for all involved. We are looking for an exceptional person who has the same passion as us for helping our nation to age well and remain connected. If you think this might be you, your role is responsible for implementing strategies for governance of the operational processes and care delivery which will impact on the standards of care delivered to our clients. You will ensure that CQC standards are met and exceeded through effective monitoring, policy development and training. Based in our Bromley National Office, you will be a self-starter, confident and motivated individual who can influence and persuade key business leaders that align with our values and purpose, a natural communicator digitally and face-to-face.

Responsibilities

Monitor, embed into policy and communicate all new developments in the care sector and Care Quality Commission (CQC) regulation; Support the franchise locations with day to day care and operational queries and issues; Ensure the Franchise Agreement and Operating Manual is being adhered to at all times; Promote a positive image and protect the good reputation of the Radfield Home Care brand and Radfield Home Care Franchising at all times; Conduct compliance reviews with Franchise Partners; Understand the regulatory requirements on the business from CQC and support offices to achieve a minimum of a 'good' rating at inspections; To support and drive the network towards outstanding CQC ratings; Embed audit and evaluation into services to ensure continuous improvement; Complete analysis of internal network data, formulate and recommend practices; Ensure that the handling of complaints and investigations meets standards; Aid the implementation of care software systems into new and established franchise offices

Requirements

Experience working in the domiciliary care sector; A thorough understanding the policy and regulations that underpin health and social care; Educated in Health & Social Care level 3 or equivalent QBE; Ability to form relationships and quickly establish common ground with individuals; Ability to communicate effectively at all levels both verbally and in writing; Be an enthusiastic ‘people person’ who can motivate and influence others; Ability to self-motivate and work in a self-directed way; Be professional in manner and appearance; Experience using Office software, web-based systems and CRM software (e.g. Access People Planner, Access Care Planning and Access Compliance or equivalent); Enhanced DBS disclosure and satisfactory references

Nice to have

Experience working in the franchise home care marketplace; Experience working in a franchise business