Care Coordinator /Case Manager / Waiver Services (ISP & Compliance)

Abundant Professional Services is a minority-owned HRBP consulting and training firm serving micro, small, and government-sector businesses nationwide.
Our client, Beyond Disabilities is seeking a detail-oriented Care Coordinator to support our waiver services program. This role is responsible for coordinating Individual Service Plans (ISPs), ensuring documentation compliance, and serving as a key liaison between families, Support Coordinators, and Direct Support Professionals.
If you have experience in case management, ISP documentation, or developmental disability services , we would love to hear from you.
This is position combines administrative coordination, compliance oversight, and field engagement.
If you’re looking for purpose, connection, and hands-on impact, this may be the right fit for you.

Responsibilities

Case Coordination & ISP Management; Coordinate Individual Service Plan (ISP) meetings with Support Coordinators and families; Ensure ISP Parts I–V are accurate and certified for each individual served; Complete and manage ISAR submissions in WAMS; Address pended or rejected authorizations and follow up with Support Coordinators; Conduct case reviews to ensure compliance with service plans Documentation & Compliance; Review ISP documentation in WAMS and Therap systems; Verify quarterly reports for accuracy and compliance before final approval; Monitor documentation to ensure alignment with DMAS and DBHDS regulations; Provide documentation guidance and training to Direct Support Professionals Service Coordination; Serve as a primary contact for Support Coordinators and families; Follow up on service authorizations, discharges, and new referrals; Maintain clear communication with internal teams and external providers Operational Support; Conduct monthly onsite visits for individuals receiving services; Review individual records for compliance; Monitor staff documentation and service delivery accuracy; Support leadership with compliance reports and recommendations

Requirements

Preferred candidates will have:; Experience in developmental disability services, waiver services, or case management; Knowledge of Individual Service Plans (ISPs) and documentation requirements; Experience with WAMS, Therap, or similar documentation systems; QMHP, QDDP or QIDP Certified; Strong organizational and communication skills; Ability to manage multiple cases and deadlines is a Must; Bachelor's degree in health/human services preferred; Commitment to confidentiality and professional standards