Care Coordinator (Patient Support)

We’re hiring a full-time remote Care Coordinator (Patient Support) to provide exceptional post-intake support to patients at Sailor Health. Once a patient begins care, you’ll be their go-to point of contact for everything they need, including scheduling changes, billing questions, troubleshooting Zoom – all while providing friendly, reliable guidance every step of the way. In this role, you’ll ensure patients always feel cared for, informed, and supported. You’ll handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism.

Responsibilities

Provide exceptional post-intake support to patients; Be patients' go-to point of contact for scheduling changes, billing questions, and troubleshooting Zoom; Ensure patients always feel cared for, informed, and supported; Handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism; Help deliver high-quality mental healthcare for older adults

Requirements

Exceptional communicator. You’re clear, kind, and patient — able to translate complex information (like billing or scheduling) into reassuring, easy-to-understand guidance.; Detail-oriented problem solver. You spot issues before they escalate, follow up without being prompted, and take pride in getting things right the first time.; Calm under pressure. You stay composed and resourceful when juggling multiple requests, maintaining professionalism and empathy throughout.; Tech-comfortable and adaptable. You learn new platforms quickly — whether it’s an EHR like Healthie, a messaging tool like OhMD, or scheduling and billing software.; Mission-driven with relevant experience. You care deeply about making mental health care accessible for older adults.

Nice to have

Background in customer support, patient support, care coordination, or healthcare administration

Benefits

Mission with impact; Remote-first team; Growth and ownership; Make someone’s day – every day