Care Navigation Associate

The Care Navigation Associate oversees an assigned group of patients and acts as the primary liaison between the patient and the program to which they are assigned. The Care Navigation Associate is responsible for implementing the comprehensive care plan to each patient as determined upon enrollment in the program. This individual ensures that the patient is connected to prevention and treatment services, and also ensures that the patient adheres to the established plan of care.

Responsibilities

Oversees an assigned group of patients and acts as the primary liaison between the patient and the program to which they are assigned; Implements the comprehensive care plan to each patient as determined upon enrollment in the program; Ensures that the patient is connected to prevention and treatment services and adheres to the established plan of care; Carries out tasks to execute the medical and support service plans including guiding patients to appointments and accompanying them when necessary; Ensures that medication adherence issues are addressed; Provides education and coaching for specific population needs as required by the program or department; Acts as the primary liaison with medical providers to ensure patient adherence; Delivers monthly or weekly health education encounters; Performs entitlements reassessment; Coordinates logistics for plan adherence such as appointment reminders, arranging transportation, making childcare arrangements; Documents all patient encounters and enters all data into web-based system, and may be responsible for performing grant-related data entry; Performs other tasks as required

Requirements

HS/GED with relevant health care experience; If no experience, Associates degree is preferred; Excellent written and oral communication skills; Attention to detail and timely, accurate work

Nice to have

2+ years relevant experience is preferred; Spanish speakers desirable