Carts Attendant

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our customers, you will: Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard. Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours. Ensure physical shopping tools are filled at closing. Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe. Address customer needs, resolve issues independently, escalate matters to a manager when needed. Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed. When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience. When supporting in Returns, ensure products and equipment are properly staged. When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff. Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers. Together as a team: At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers.

Responsibilities

Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard.; Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours.; Ensure physical shopping tools are filled at closing.; Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe.; Address customer needs, resolve issues independently, escalate matters to a manager when needed.; Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed.; When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience.; When supporting in Returns, ensure products and equipment are properly staged.; When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff.; Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Requirements

Lifting up to 50lbs; Walking frequently; Working outdoors 50% of the time; May be required to complete a background check and a drug test as a condition of employment

Benefits

Generous paid time off, holiday and sick time; WiselyPay – get earned wages up to two days early; Paid parental leave (up to 16 weeks); KinderCare tuition discount; Retirement and bonus plans; Co-worker discount, meal deal, and referral bonus; Pet insurance program; Education assistance and learning programs; Safety shoe reimbursement; 24/7 telehealth visits; Dental and vision plans; Medical and Rx plans (must work min. 20 hrs/wk); A fun and inclusive work environment