CEC Scheduler

As a CEC Scheduler, you will be at the heart of our operational delivery, ensuring that planned and reactive services are managed efficiently from start to finish. This role is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and takes pride in delivering exceptional service and operational excellence. You will work in a collaborative team managing a diverse portfolio of approximately 350 sites. You will work closely with suppliers, stakeholders, and internal teams, building the kind of relationships that make great service delivery possible.

Responsibilities

Manage work orders end-to-end, coordinating both planned and reactive services across a large and varied portfolio; Maintain accurate and up-to-date records within the CAFM system to ensure operational efficiency and compliance; Monitor, action, and escalate work orders to consistently meet strict SLA and performance targets; Build strong working relationships with external suppliers and support the procurement of services; Develop a strong understanding of CAFM systems and contribute to continuous process improvements; Proactively identify opportunities for personal and professional development, expanding skills and knowledge; Stay informed on contract updates and business changes, sharing key information with colleagues and stakeholders; Support projects and business initiatives, demonstrating flexibility and adaptability in response to evolving business needs

Requirements

2+ years' experience in work order management, scheduling, or mobile resource planning; Experience coordinating service delivery within a mobile field-force or subcontractor environment; Proven ability to work in a customer-focused environment with demanding SLAs and performance metrics; Strong written and verbal communication skills, with the ability to build positive relationships at all levels; Calm, organised, and resilient under pressure in a fast-moving environment; Proactive mindset with a strong attention to detail and a commitment to delivering high-quality service

Nice to have

Prior experience within Facilities Management or a related service-delivery sector; Familiarity with CAFM platforms and an interest in driving process improvements; A collaborative approach to teamwork, reflecting the culture of collaboration that sets JLL apart, locally and across the globe; Comfort working across a diverse, multi-site portfolio with varying stakeholder needs

Benefits

Opportunities; Support; Rewards