Certified Field Performance Technician (Talent Pool, Future Evergreen)

The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.

Responsibilities

Organize, lead, and maintain the warranty and service schedule; Work with the Electrical Foreman, Construction Supervisor and Branch Manager to allocate labor resources to service and warranty projects as needed; Assist with training and development for Field Service Technicians and Field Communications Technicians; Lead regular meetings to align and train the local field service team on best practices; Support the on-boarding and training of new members of the field performance team; Regularly exceed defined goals for field performance key performance indicators including turnaround time, experience rating and average dispatches completed; Assist with other tasks including inspections and site audits when assigned

Requirements

Valid state or local Electrical Journeyman license required, or equivalent per local and state requirements, e.g., wireman license; 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry; High School diploma required; Knowledge of the NEC and applicable codes and standards; Must be a motivated team player, looking to succeed; Proven track record of excellent customer service; Excellent verbal and written communication skills; Excellent organizational and time management skills; Strong computer skills; Electrical/PV Installation Knowledge - working knowledge of current NEC codes, ability to interpret single line drawings and PV systems from roof to meter; Safety - adheres to company safety policies and procedures; Customer Service - ability to establish rapport, build relationships and loyalty; Results Driven - proven ability to meet deadlines and key metrics; Problem Solving - solid logical decision making and troubleshooting skills; Ability to transport materials and equipment up to 50 pounds frequently and up to 100 pounds with assistance; Ability to work on rooftops with various angles and surfaces; Ability to climb ladders; Ability to work in outdoor weather conditions; Ability to work in confined spaces such as attics, basements, and crawl spaces

Nice to have

PV design or PV electrical experience

Benefits

Employee development, well-being, and safety come first; Power+ program to invest in your skills; Training across different teams; Versatility helps limit reduced hours and enhances job security; Endless opportunities for growth