Change manager - LCS

Overall responsible for coordinating change management in all projects related to Local Centralized System (LCS), our collaborative platform supporting contract management, invoicing, claims and reporting. LCS currently serves more than 550 active users across 20 countries in APR, MAR and WEAR. Ensure that the change being implemented is embraced, adopted and utilized by the impacted population. Responsible for leading the Change Management (CM) workstream in strategic transformation projects in LCS and ensures that the project meets qualitative objectives to increase employee adoption and usage of required changes.

Responsibilities

Overall responsible for coordinating change management in all projects related to Local Centralized System (LCS); Develop and implement CM strategies and plans that maximize employee adoption and usage of required changes; Apply the Coface CM methodology to support adoption of required changes; Work closely with project managers and project teams to integrate CM activities in project plans; Ensure quality of change deliverables in projects; Collaborate with and through many others in the organization, build relationships with project sponsors, achieve buy-in with key stakeholders and influence others; Communicate on success stories and challenges to increase visibility of actions; Drive and participate in regional CM activities; Track and monitor cost and benefits for specific projects, track risks and issues, follow up on actions and escalate issues to region/global levels; Identify potential risks and anticipated points of resistance and provide solutions to mitigate or address concerns; Deliver management support to ensure projects requiring change are embedded and benefits delivered; Provide data, statistics and KPIs on specific projects to the COO; Respond promptly and effectively to function requests; Adhere to compliance standards set by Coface and Financial Regulators

Requirements

Degree in Process, Project and Change management, Six Sigma, Finance, Business Administration, Operations, Project/Lean/Agile management, Banking or equivalent; Proven experience of project and change management in strategic transformation projects; Proven strong experience in multinational/multicultural projects; Minimum of 10 years of proven experience; Strong coaching skills; Excellent proven capabilities in project management and change management; In-depth knowledge of project change management processes and tools (CM Planning, communication plan, risk monitoring, etc.); Ability to anticipate risks and manage them with key stakeholders; Excellent level of English with good oral and written communication; Solution oriented, self-starter with can-do attitude; High grade of empathy; Sense for urgency; Convincing and influencing skills; Strong collaboration skills with other teams and departments; Adherence to compliance standards set by Coface and Financial Regulators

Nice to have

Insurance industry experience (preference TCI) and other financial institutions; Clear understanding of B2B focused companies

Benefits

Hybrid working model after the first month; Great place to work: central and modern office; Budget every year for training; Languages platform; E-learning platform; Dedicated development program; Career opportunities locally and internationally in a large global company; Health care