Chargeback and Fraud Prevention Product Analyst

We are looking for an experienced Senior Product Manager to lead our Fraud Prevention efforts. In this role, you will shape and evolve strategies that safeguard digital transactions while delivering seamless payment experiences for users and merchants.

Responsibilities

Own the fraud prevention product strategy, aligning initiatives with business goals, regulatory requirements, and the needs of users and merchants; Continuously assess fraud risks and use data-driven insights to prioritize initiatives based on potential threats and business impact; Partner with Engineering, Operations, Regulatory, and Design teams to develop and implement fraud prevention measures across products; Advocate for users and merchants, balancing effective fraud prevention with seamless payment experiences; Stay informed about emerging threats, fraud prevention technologies, industry trends, and competitor strategies to identify opportunities for improvement; Lead fraud prevention readiness for product launches, ensuring safeguards are in place and teams are prepared to address potential threats; Develop and oversee clear user guides and internal documentation related to fraud prevention; Monitor the effectiveness of fraud prevention measures and drive continuous improvements

Requirements

Experience in product management, with a strong focus on fraud prevention or a related field; A proven track record of developing and implementing successful fraud prevention strategies; A deep understanding of the payments ecosystem and its associated fraud risks; Strong analytical and problem-solving skills, with the ability to turn data into actionable product decisions; Excellent communication skills in Portuguese and English; The ability to work independently and lead cross-functional teams; Empathy and a user-centered approach to product management; A strong sense of ownership, urgency, and responsibility

Nice to have

Bachelor's degree in Business, Technology, or a related field; Advanced degree; Hands-on experience with fraud prevention tools and data analysis systems; A technical background or familiarity with fraud detection technologies; Additional language skills, especially Spanish or Mandarin Chinese; Project management experience, including managing multiple complex projects simultaneously; A proactive mindset, adaptability, and a commitment to staying ahead of industry trends

Benefits

Performance Bonus: Annual bonus program based on company results; Meal Allowance: Monthly allowance to support meals; EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs; EBANX Skills: Dedicated budget for courses, certifications, and workshops; Language Classes: Language classes to support personal and professional development; Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs; Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break; Well-being Program: Access to activities and resources that promote physical and mental health