Chief Client Architect

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits.

Responsibilities

Serve as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholders; Own the long-term customer architecture and automation strategy, aligned to business priorities and enterprise standards; Lead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisions; Act as the single point of accountability for post-sales technical strategy and architectural decisions for flagship accounts; Shape and guide customers’ AI and agentic automation journeys, leveraging Workato’s AI capabilities and ecosystem; Advise on the design and adoption of agent-based workflows, human-in-the-loop models, and decision automation; Partner with customer executives to define enterprise MCP strategies, including context management, secure orchestration of AI agents, and governance/observability/lifecycle management; Align AI and agentic initiatives with enterprise security, compliance, and risk requirements; Translate emerging AI capabilities into practical, scalable enterprise use cases that drive measurable business outcomes; Drive software expansion, adoption depth, and renewal confidence through strategic advisory and roadmap alignment; Identify and shape multi-year expansion opportunities tied to automation, integration, and AI-driven transformation; Partner with Account Executives and Customer Success leadership on account strategy, risk mitigation, and executive alignment; Track, articulate, and executive-report value realization outcomes linked to Workato adoption; Lead high-impact professional services engagements requiring executive-level judgment and architectural depth; Apply and evolve Workato advisory methodologies, including GEARS and Embedded Product Guide, across customer environments; Guide customers through enterprise automation and integration target-state definition, prioritization of use cases, advanced prototyping, and lifecycle management best practices; Advise on enterprise operating models that enable scalable automation and AI adoption; Define and enforce architecture principles, standards, and guardrails across customer implementations; Act as escalation authority for non-standard architectures, AI design exceptions, and complex trade-offs; Guide customers on governance models covering integration, automation, and AI agents; Ensure solutions are scalable, secure, and aligned with long-term enterprise architecture objectives; Contribute to the evolution of Workato’s architecture frameworks, AI patterns, and best practices; Create reusable executive-level assets such as reference architectures, strategy decks, and white papers; Serve as a Workato evangelist, articulating platform value across automation, integration, and AI; Mentor and enable Strategic Advisors, Technical Architects, and extended post-sales teams; Support partner enablement and delivery excellence across the Workato ecosystem

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience); 20+ years of technology transformation consulting experience, including integration, middleware, or API management platforms; 15+ years in an Enterprise Architect, Digital Architect, or similar senior architecture role; Demonstrated experience advising C-level executives on technology strategy and enterprise transformation; Strong understanding of enterprise security, governance, and operating models; Proven track record of driving platform expansion and value realization through professional services; Excellent executive communication skills, including board-level presentations and strategic documentation; Ability to operate independently in complex, ambiguous environments and take ownership of outcomes; Travel to the client site up to 50%, but may be higher or lower based on prevailing circumstances

Nice to have

Master’s (but not required) in Computer Science, Software Engineering, Business, or a related field; Knowledge of key applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases; Knowledge of AWS, Azure, and GCP; Experience having worked in a start-up environment

Benefits

Vibrant and dynamic work environment; Multitude of benefits