Claims Examiner - Auto PD

The Auto Claims Examiner – Property Damage is responsible for the investigation, evaluation and resolution of commercial automobile claims involving property damage. You will be Arch's point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you'll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service. The ideal candidate is customer and technically focused to ensure we're achieving industry best outcomes all while making sure we're delivering on our promise to our customers.

Responsibilities

Investigate, evaluate, and resolve commercial auto claims nationwide that involve an inventory of physical damage claims, salvage, rental and other related claims; Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary, as well as review coverage counsel's opinion letters and analysis; Execute on claims strategies to achieve claims quality, customer service and operational objectives; Coordinate vehicle inspections, review estimates, determine total loss evaluations, manage rental and salvage and set clear expectations and timelines; Document information related to the claim and make decisions consistent with claims standards and local laws; Evaluate and handle claim payments; Review and determine validity of any supplement requests; Serve as a mentor to less-experienced claims professionals; Support the strategy and operations of Auto claims; Assists in industry analysis and benchmarking studies; Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves; Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims; Other duties as assigned

Requirements

Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills; Strong time management and organizational skills; Creative, out of the box thinker who refuses to accept the status quo; Ability to take part in active strategic discussions; Ability to work well independently and in a team environment; Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word; Willing and able to travel 10%; Proper adjuster licensing in all applicable states; One to three (1-3) years of working experience at a commercial auto carrier handling material damage claims nationally; Bachelor's degree

Nice to have

Claims experience with Commercial Middle Market Customers

Benefits

Multiple medical plans plus dental, vision and prescription drug coverage; Competitive 401k with generous matching; PTO beginning at 20 days per year; Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; Basic Life and AD&D Insurance; Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement; Backup Child and Elder Care; Incentive eligible