Claims Specialist I - Property Contents (Des Moines, IA - WFH)

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. As a Property Contents, Field Claims Specialist, you'll assist with the investigation and evaluation of moderate to severe losses focusing on the contents portion of the loss. You will meet with customers or their representative to complete an inventory of damaged contents and conduct research to establish pricing for damaged contents. During the claim, you will work with vendors on cleaning, restoring and replacing damaged contents. This is a work-from-home position with day travel to policy locations (on average 3-4 days a week) via company vehicle. Travel will encompass IA and surrounding states. Claims inspections will include onsite and virtual inspection.

Responsibilities

Assist with the investigation and evaluation of moderate to severe losses focusing on the contents portion of the loss; Meet with customers or their representative to complete an inventory of damaged contents; Conduct research to establish pricing for damaged contents; Work with vendors on cleaning, restoring and replacing damaged contents; Handle all assigned claims promptly and effectively with little to no direction and oversight; Make decisions within delegated authority as outlined in company policies and procedures; Determine proper policy coverages and apply appropriate claims practices; Open, close and adjust reserves according to company practices; Maintain current knowledge of insurance, court decisions, claims guidelines and policy changes; Maintain current knowledge of local industry repair procedures and local market pricing; Submit severe incident reports, reinsurance reports and other information to claims management; Partner with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities; Assist or prepare files for lawsuit, trial or subrogation; Deliver an outstanding customer service experience to internal, external, current and prospective customers; Mentor less experienced claims associates and help with training/presentations as assigned; Perform other responsibilities as assigned

Requirements

3-5 years of insurance field/property claims handling or adjusting experience; Solid experience with Xactimate; Content Inventory, Pricing and Repair/Mitigation experience; Construction background/experience (Residential, Remodeling, Water mitigation, etc.); Strong customer service competency; Strong written & verbal communication skills; Undergraduate degree or equivalent experience; State licensing where required; Successful completion of required/applicable claims certification training/classes; General knowledge of insurance theory and practices, and contracts and their application; Property estimating and automated claims systems; Analytical and problem-solving skills; Organizational skills; Ability to efficiently operate a personal computer and related claims and business software; Valid driver's license with satisfactory driving record

Nice to have

Experience in a customer service environment, including flexible work schedules and extended work hours

Benefits

Medical; Dental; Vision; Life insurance; Short and long term disability coverage; Paid time off (minimum of 18 days for newly hired associates, pro-rated quarterly); Nine paid holidays; 8 hours of Lifetime paid time off; 8 hours of Unity Day paid time off; 401(k) with company match; Company-paid pension plan; Business casual attire; Company vehicle for travel (personal use, gas and maintenance included)