Claims Specialist

As an Auto Claims Specialist, you’ll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and the steps to get back on the road safely.

Responsibilities

Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting customers back on the road; Resolve customer concerns, ensuring a positive experience; Drive customer satisfaction through meaningful interactions; Guide policyholders through their coverage and the steps to get back on the road safely

Requirements

High School Diploma or GED; Strong customer service, interpersonal, problem-solving, and empathy skills; Adaptable, detail-oriented, and able to prioritize and multitask across platforms; Available to work evenings, weekends, and holidays

Nice to have

3+ yrs of Customer-facing Claims experience preferred; Experience in high-volume call centers with KPIs and measurable goals preferred; Active Adjusters license preferred; College degree preferred

Benefits

Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more); Accrue Paid Time Off immediately; 13 paid holidays annually (8 fixed, 5 floating); 401(k) with up to 6% match, vested immediately; GEICO Strive, upfront tuition assistance program (up to $5,250 annually); Licensing and continuing education at no cost, including hundreds of eLearning courses; $1,500 sign-on for licensed candidates; +10% pay differential for evening shifts; +20% pay differential for weekends; Complete in-office training, then opportunity to work 80% on-site and 20% off-site; GEICO Flex, additional weeks annually to work off-site