Claims Specialist

As an Auto Claims Specialist, you'll leverage your expertise to manage cases and contribute to your team's success. You'll be at the heart of our commitment to outstanding customer service. You'll manage multiple steps impacting the claims life cycle, providing guidance, support, and solutions to policyholders during times of uncertainty. Your expertise and compassion will make a meaningful impact on their lives while contributing to GEICO's reputation for excellence.

Responsibilities

Claims Processing: Efficiently and accurately handle insurance claims, ensuring adherence to company policies and procedures; Customer Interaction: Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road; Investigation: Conduct thorough investigations to determine the extent of coverage and assess any potential fraud; Meaningful Impact: Drive customer satisfaction through meaningful interactions

Requirements

3+ years of relevant customer service and/or transaction processing experience; High School Diploma or GED required; Strong customer service, interpersonal, problem-solving, and empathy skills; Adaptable, detail-oriented, and able to prioritize and multitask across platforms; Available to work evenings, weekends, and holidays

Nice to have

2+ years of Auto Liability Claims experience preferred; Experience in high-volume call centers with KPIs and measurable goals preferred; Active Texas (4-20) All Lines Adjusters license preferred; College degree preferred

Benefits

$1,500 sign-on for licensed candidates; +10% for evening shifts; +20% for weekends; Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more); Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating); 401(k) with up to 6% match, vested immediately; GEICO Strive, upfront tuition assistance program (up to $5,250 annually); Continuing education and hundreds of eLearning courses at no cost; Comprehensive in-office training, then opportunity to work 80% on-site and 20% off-site; GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines