Client Delivery Advocate - Analyst

iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment, and is committed to delivering a high-quality, accurate product on a time-sensitive basis. Daily activities will be diverse, from setting up and maintaining software applications, to assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company. The role is a mix of finance and technology. Employees in this role will work in the office 4 days a week with the flexibility to work remotely 1 day - Friday.

Responsibilities

Financial Reporting and Data Aggregation tools; Analyze and explain portfolio performance results; Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects; Analyze private equity and hedge fund statements for input into system; Consolidate data from multiple sources and custodians; Provide accurate and timely statements and data entry; Generate reports as needed; Work with clients and partners to resolve data issues; Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management; Maintain software maintenance, system setup and configuration, including new client setup, new financial account and asset set-up and classification, data feed management, custom client-specific reports, liaising with vendor partners for enhancements, and system data issues; Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications; Establish operational effectiveness through the development and adoption of policies, procedures, and controls

Requirements

Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field; Excellent customer relations skills; Foster and maintain effective relationships; Proactively assess and act upon client and company needs; Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines; Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities; Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools; Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors work; Critical thinker that possesses strong problem-solving skills and can summarize information clearly and concisely, both written and verbally; Devotion to collaboration and ability to thrive in a team environment while working independently