Client Development Ambassador

We are currently seeking a Client Development Ambassador who will report to the Store Director as part of our dynamic team in Milan Sant’Andrea Store. Role Mission: As a Client Development Ambassador, you will play a key role in building and retaining strong relationships with high-spending clients while driving clienteling initiatives in collaboration with the CRM team. In addition to regular Client Advisor activities, you will focus on increasing the number of VICs in the database, ensuring their engagement through personalized service strategies and seamless OMNI-channel experiences.

Responsibilities

Achieve and exceed sales targets in alignment with company strategy; Efficiently manage time to complete tasks and responsibilities; Uphold and embody the Bottega Veneta brand image in all interactions; Deliver an exceptional and emotional client experience adhering to Bottega Veneta's Client Journey standards; Collect and update client data to optimize CRM usage; Foster strong, long-term relationships with clients, embracing the clienteling culture; Possess a deep understanding of luxury, collections, and current fashion trends; Work with silhouettes and suggest alternative items to enhance client discovery of the collection; Provide confident styling advice reflecting the brand's creative vision; Maintain organized stock, monitor deliveries and availability, and promptly communicate out-of-stock items; Apply company policies, procedures, and guidelines consistently; Act as the go-to expert for company's internal clienteling tools; Promote awareness and effective use of all available clienteling and data collection tools; Execute regular and personalized client outreach through private appointments and tailored interactions; Onboard new team members with a strong focus on clienteling best practices; Support the planning, execution, and follow-up of in-store events; Support the Store Director in analyzing CRM and clienteling reports; Partner with the Local Client Development Manager to align on local business priorities; Identify high-potential clients for status upgrades and personalized engagement strategies; Ensure complete, accurate, and high-quality client data collection; Train and support the store team in maintaining data accuracy and quality

Requirements

Previous experience of 2+ years in a similar role within Fashion & Luxury; Strong clienteling mindset and proven ability to build and develop a client portfolio; Excellent client service attitude with a strong omnichannel approach; Strong understanding of CRM tools and client development activities; Proficiency with Microsoft Excel; Excellent communication and interpersonal skills; Team player with the ability to influence and engage colleagues; Organized, proactive and detail oriented; Flexible and able to thrive in a fast-paced and dynamic environment; Fluent in English and Italian

Benefits

National Collective Labour Agreement (CCNL) per i Dipendenti di Aziende del Terziario, della Distribuzione e dei Servizi; Eligibility to sales incentives as per company policy; Further benefits and initiatives in accordance with current company policies, in addition to those provided by the applicable National Collective Labor Agreement and by law