Client Manager (m/f/d)

Established in 2000, Tradewind Finance is a leading global trade finance company specializing in post-shipment financing, invoice discounting, and non-recourse factoring solutions. With a network of offices throughout the world, including our headquarters in Germany, we provide financing across international markets. Want to make an impact in international trade finance? Become part of Tradewind Finance!

Responsibilities

Serve as the primary 360° liaison between clients and internal teams, balancing client needs and requests with internal risk controls, policies, and operational requirements; Deliver professional customer service, process and submit client funding requests as the first-line loan officer, and provide daily updates on account-related information and developments; Build, maintain, and develop client relationships to maximize revenue potential, ensure high client satisfaction, and achieve strong contract renewal rates; Identify and generate referrals and leads from client relationships for the Business Development team while becoming an expert in clients’ businesses and industries; Proactively resolve complex issues, recommend effective solutions, and maintain a calm, professional demeanor at all times, including in high-pressure situations; Perform other duties and assignments as required

Requirements

Strong business awareness with a client-centric mindset and a genuine desire to build client relationships while working collaboratively in a team; Ability and willingness to take full ownership of assigned clients and tasks, demonstrating integrity, loyalty, and a strong, confident personality; Strong organizational skills with the ability to prioritize tasks effectively and manage multiple responsibilities; Minimum 2 years’ work experience in factoring / trade finance / banking / leasing / collection / insurance industry; University degree in Economics or final year at University; Excellent skills in spoken and written English; Proficiency in Microsoft Office (Excel, Word, Outlook) and the ability to work accurately with numerical data; Eagerness to learn, develop professionally, and continuously expand knowledge and expertise

Nice to have

Previous experience as a Client/Account/ Key Account Manager/Customer Service Specialist of corporate clients in a bank/ non-bank financial institution will be an advantage

Benefits

A long-term career in trade finance; A position in which you can develop your horizon within a vibrant international organization; Friendly team environment in an international financial institution; On the job and product training; Competitive salary; Christmas Bonus; Social benefits package; Flexible office/home office approach after the initial training; Varied tasks and the opportunity to drive forward a long-lasting, sustainable financial product that offers great benefit to the economy