Client Onboarding Specialist - Chile

Our team’s mission is to help new customers get up and running with WeTravel quickly and effectively. We empower our client’s businesses to grow while taking the load off our Sales team. We love helping people succeed and making the transition to WeTravel smooth, impactful, and efficient! In this role, you’ll collaborate closely with Sales, Account Management, Product, and our customers.

Responsibilities

Help new customers get up and running with WeTravel; Migrate content like reservation details, photos, pricing information, tour descriptions; Provide personalized trainings; Collaborate with Sales, Account Management, Product, and customers; Partner with sales teams; Identify pain points and red flags; Build trips and migrate participants; Deliver training directly with customers; Manage multiple projects simultaneously; Lead projects and take full ownership

Requirements

Fluent in English; Passionate about educating customers and colleagues, performance improvement, and commercial success; Organized, proactive, and comfortable working independently in a remote environment; Comfortable in a customer-facing role and with tasks that require attention to detail; Great project management skills, juggling multiple projects and managing multiple stakeholders; Enjoy doing onsite visits to clients and helping them get set up for success; Full legal right to work in a LATAM country (citizenship or residency)

Nice to have

Other languages; Experience in travel tech or SMB-focused SaaS; Familiarity with HubSpot, Slack, Confluence, Loom; Teaching background or experience in Onboarding, Customer Success, Account Management, or Implementation roles; Experience designing and implementing best practices and processes

Benefits

Full-time fixed-term contract; Unlimited paid time off; Amsterdam Program (2-4 weeks per year in Amsterdam HQ); Work From Anywhere benefit (up to four weeks per year from another approved location); Extensive paid family leave; Three paid volunteer days per year; 2-week cross-functional onboarding program; Cutting-edge equipment and tools; Coverage for certain work-from-home equipment; Join an international, travel-loving team