Client Onboarding Specialist - Sydney Office

Our team’s mission is to help new customers get up and running with WeTravel quickly and effectively. We empower our client’s businesses to grow while taking the load off our Sales team. We love helping people succeed and making the transition to WeTravel smooth, impactful, and efficient! In this role, you’ll collaborate closely with Sales, Account Management, Product, and our customers. Our team is involved across the entire journey, jumping in wherever we can to provide support and make things easier.

Responsibilities

Helping new customers get up and running with WeTravel quickly and effectively; Migrating important content like reservation details, photos, pricing information, tour descriptions, and more; Providing personalized trainings to make sure every new customer feels confident using the WeTravel platform; Collaborating closely with Sales, Account Management, Product, and customers; Partnering with sales teams to get them and customers set up for success; Finding possible pain points and/or red flags and addressing them before they happen; Building trips, migrating participants, and delivering training directly with the customer; Managing multiple projects at the same time and making sure none are forgotten or fall through the cracks; Leading each project and taking full ownership; Participating in business travel 1-2 times per quarter as-needed for on-site client onboarding projects

Requirements

Motivated, curious, and independent; Fluent in English; Passionate about educating customers and colleagues, performance improvement, and commercial success; Organized, proactive, and comfortable working independently; Comfortable in a customer facing role and with tasks that require attention to detail; Great project management skills, juggling multiple projects at the same time and managing multiple stakeholders and their expectations; Enjoy doing onsite visits to clients and helping them get set up for success; Comfortable working across different time zones with minimal supervision; Comfortable doing sometimes repetitive tasks without losing focus; Legal right to work in Australia

Nice to have

Other languages; Experience in travel tech or SMB-focused SaaS; Familiarity with HubSpot, Slack, Confluence, Loom; Teaching background, or Onboarding, Customer Success, Account Management, or Implementation roles; Experience designing and implementing best practices and processes

Benefits

Superannuation; 4 days at office (access to Wework in George Street, Sydney) with flexibility of one work-from-home day a week; Generous "Time to Recharge" policy — unlimited paid time off to rest, recharge, and show up as your best self; Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments; Work From Anywhere perk provides eligible employees with up to four weeks per calendar year to work temporarily from another approved location; Extensive paid family leave; Three paid volunteer days per year; 2-week cross-functional onboarding program; Cutting-edge equipment and tools to set you up for success; Coverage for certain work-from-home (WFH) equipment; Join an international, travel-loving team with a passion for adventure and innovation