Client Services Executive

We help homeowners by providing them with impartial data on estate agency performance; allowing them to make informed decisions on which estate agency to partner with when selling their home. Our Client Services team plays a vital role in guiding customers through this journey. By gathering relevant information and understanding each customer’s individual needs, the team brings clarity to the data, provides valuable market insights and helps customers get the most from our services; ultimately empowering them to confidently book a valuation with their chosen estate agency. You will play a central role in delivering this experience, leading telephone consultations with homeowners who have signed up for our services; ensuring every interaction is helpful, reassuring and exceptional from start to finish.

Responsibilities

Contacting homeowners who have signed up to our services and guiding them to book valuations with their selected agents; Acting as a trusted advisor to help customers navigate the process of putting their property on the market and addressing questions or concerns; Assisting customers in identifying the best estate agents for their particular property and needs through a data-driven approach; Keeping accurate records of conversations, outcomes and follow ups through the CRM system; Taking pride in delivering a great customer experience

Requirements

Entry-level / Graduates or some early experience in a comparable role; Ability to quickly assess a situation and provide suitable suggestions and valuable market insights; Resilience; A people person with the ability to build an instant rapport with customers; Confident communicator who enjoys speaking with a wide range of people

Benefits

Comprehensive Benefits package (Private medical cover through Vitality, Company pension, Wellbeing allowance); Hybrid working; Full training & development plan; A great team in a supportive and growing business