Client Services Representative (Maternity Leave Cover) - VRH Dandenong

Veterinary Referral Hospital Dandenong is seeking a Client Services Representative to join our team. In this role you'll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners, particularly in urgent and high-pressure situations. We're looking for someone who is reliable, adaptable, and able to remain calm and professional at all times. Part-time (28hrs/week) | 6 month Maternity Leave Contract | Commencing January 2027

Responsibilities

Act as the first point of contact for all client interactions, both in person and over the phone; Manage a multi-line switchboard, including handling high volumes of calls efficiently; Triage and respond appropriately to emergency patient enquiries, escalating when required; Coordinate appointments, inquiries, and client communications; Maintain accurate client records and documentation; Provide clear information on services, pricing, and hospital policies; Liaise with veterinary staff to support seamless patient care; Process payments and handle basic financial transactions; Ensure the reception area is clean, organised, and welcoming; Assist with general administrative tasks as required

Requirements

Previous experience in a client service role; Confident managing a busy switchboard and high call volumes; Ability to remain calm and composed in stressful or emergency situations; Strong communication and interpersonal skills; A team player who can also work independently when required; Excellent organisational and multitasking abilities; Passion for animals and commitment to excellent customer service; Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)

Nice to have

Veterinary or healthcare experience