Client Success Associate

A successful candidate for this role has a high level understanding of the digital advertising landscape and previous experience working in customer support. This individual works well in a fast paced startup environment, has strong communication and problem solving skills, and is curious to learn. You will report to the Director of Client Success and work closely with the Client Success team to assist in pre-sale activities and day to day campaign management across managed & self-service buys.

Responsibilities

Assist the Client Success team in building RFPs to create comprehensive media plans for existing and potential clients; Partner with the Client Success team to gather assets, set-up campaigns, and monitor campaigns for performance and delivery; QA creative files and digital assets for DOOH & Mobile campaigns. Coordinate with Client Success to ensure creative files and tags meet specs; Coordinate custom creative development with client and internal teams, overseeing the timeline and asset creation from start to finish; Traffic 1st and 3rd party campaigns across DOOH and mobile; Pull DOOH and Mobile reporting, coordinate with internal teams to resolve reporting discrepancies and meet client needs; Support the Client Success team with billing efforts for our clients; Take clear ownership of assigned projects and keep them on-track; meet all deliverables accurately and in a timely manner

Requirements

High level understanding of the digital advertising landscape; previous experience working in customer support; works well in a fast paced startup environment; strong communication and problem solving skills; curious to learn; Bachelor’s degree; 1-2 years of industry experience; Experience working w/ Third Party Ad Servers, Verification, and Measurement Partners (DoubleClick, Sizmek, IAS, DoubleVerify, Cuebiq, Foursquare, IRI, etc.); Understanding of ad operations, trafficking and analytics; Experience or familiarity with mobile and or location-based data; Highly proficient using MS office suite (Excel, Word, PowerPoint)

Nice to have

Experience at a programmatic technology company preferred

Benefits

Corporate Bonus Target: 5%; medical, dental and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off; up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long-term care insurance; mobile service & home internet discounts; pet insurance; commuter and transit programs