Client Success Executive (m/f/d)

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. We are hiring a Client Success Executive to join our Sales team in Berlin!

Responsibilities

Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all client meetings/communications virtually and in person; Ensure a trusting and valuable relationship with your HR contacts by sharing our mission to improve employee health, engagement, and happiness; Understand clients’ objectives and deliver solutions by developing client-specific growth strategies; Drive initial client launch as well as ongoing, strategic relaunch and awareness events; partner with the Wellhub Wellbeing Engagement Team to assist in end-to-end implementation; Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhhub updates; Collaborate closely with the Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and deliver on client and company goals; Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity; Own the commercial agenda for the clients in your portfolio, including renewing, expanding, and renegotiating contracts on an annual basis; Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

An accomplished individual with experience managing client relationships in a client-facing position; A dynamic person with the ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently; An excellent communicator, with superior customer service to internal and external clients; Detail-oriented with a deep understanding of managing multiple clients/projects concurrently; Fluent in monitoring data, analyzing reports, and leveraging results; Able to analyze and improve current job processes/protocols and anticipate/manage change in a quick-moving global business environment; You are an excellent communicator both verbally and written, in German and English; Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.

Benefits

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more; Add up to three family members to your plan; Flexible work with hybrid and remote options; One-time reimbursement to set up home office equipment; Monthly work allowance; Flexible schedule; 30 days paid holiday per year; 100% paid parental leave; Career growth opportunities