Client Success Manager

As a Customer Success Manager, you support the delivery of General Assembly's largest client programs and help grow our most critical accounts. You will be a key member of a cross-functional, client-facing team responsible for managing $5-8 million in annual client revenue.

Responsibilities

Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies; Execute engagement and delivery strategies for both online and in-person training programs; Document direct costs associated with program delivery; Own internal and client-facing meeting summaries, including key decisions and action items; Track day-to-day program success through learning and sentiment metrics; Collaborate with internal teams to ensure high-quality corporate program delivery; Create and present delivery reports containing qualitative and quantitative data

Requirements

At least 2+ years of prior work experience with polished communication and a strong work ethic; Minimum 2+ years in consulting, customer service, or client management working with various stakeholders; 2+ years of proficiency using Excel and Google Suite; Ability to handle significant travel, up to 50%

Nice to have

Experience in project management or coordinating training programs

Benefits

Medical, dental, vision, term life insurance; Short-term and long-term disability; Additional voluntary benefits; Commuter benefits; Wellness plans and reimbursement; Retirement programs; Paid time off, parental leave and holiday pay; Variable compensation plan (bonus or commission)