Clinic Administrative Assistant

PURPOSE AND SCOPE: Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment. Be the "face" of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.

Responsibilities

Answering telephone & routing calls to the appropriate person; Professionally greet all patients and guests; Maintain a professional environment at all times; Monitors the reception and waiting areas; Distributing incoming mail; Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures; Ensure all aspects of patient confidentiality are maintained at all times; Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.; Prepares medical records for facsimile or mail related to travel, transplant, disability and others; Organizes travel for patients by contacting and providing requested medical records; Coordinates with transient patient paperwork; Coordinates transfer placements and confirmations along with Clinical Manager; Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning; Assist with medical appointment referrals and scheduling; Assist with transportation coordination and referrals; Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746 and PART; Monthly insurance card scanning; Setting up and maintaining filing systems and basic databases as applicable; Completing forms and reports as required by the various company offices and outside vendors and agencies; Preparing purchase orders using the appropriate software application; Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed; Maintaining inventory of the necessary office supplies; Assists in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc); Assists in the collection of Patient Demographic Information and Continuous Quality Improvement Data; Assemble, file and maintain patient medical records; Print patient schedule and pull patient charts daily; Arrange for package pickup and delivery; Assists with month-end reporting requirements; Participate in collaboration sessions such as center/team huddles and staff meetings; Attend education and training sessions as appropriate and apply key learnings

Requirements

High School Diploma or GED required; Minimum 6 months relevant experience without a degree; Knowledge of office procedures required; Proficient in Microsoft office applications; Ability to adapt to supporting software applications; Professional attitude and appearance; Solid written and verbal communication skills; Ability to be resourceful and proactive when issues arise; Strong organizational skills; Multitasking and time-management skills, with the ability to prioritize tasks; Customer service attitude

Nice to have

1-2 years related experience preferred; Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred; Good verbal communication skills; Pleasant telephone manner

Benefits

Competitive compensation and benefits package; Healthcare; Continuing Education; Paid Time Off; Collaborative Environment; Additional Perks; 401(k) Retirement Saving