Clinic Support Coordinator

This position will help our new PHP/IOP (Outpatient) clinic slated to open Fall 2026! The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers.

Responsibilities

Performs receptionist and administrative duties related to clinic operations; Answers telephone and provides accurate Rogers program and services information to callers; Registers and schedules patients and confirms insurance guarantor information; Responsible for daily check-in and check-out of patients and reporting of this information; Verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record; Maintains and orders supplies; Distributes incoming packages and mail; Maintains medical records ensuring accuracy of document placement; Files all reports accurately and in a timely manner; Completes all documentation within required timeframe; Coordinates projects as assigned; Tracks/completes metrics and statistics as assigned by operations leadership; Coordinates transfer process to and from Rogers; Assists in facilitating treatment by acting as communication resource to other disciplines, external agencies, and as directed by treatment team; Maintains the environment in a safe, orderly manner

Requirements

Eighteen (18) years of age or older; High school diploma; Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software; Basic knowledge of equipment utilized to perform clerical duties; American Heart Association Provider CPR certification required within thirty (30) days of hire (annual re-certification required); Formal training in crisis prevention and intervention required within sixty (60) days of hire (annual re-certification required)

Nice to have

Previous experience working in an office setting, medical office or psychiatric setting; Cerner

Benefits

Health, dental, and vision insurance coverage for you and your family; 401(k) retirement plan; Employee share program; Life/disability insurance; Flex spending accounts; Tuition reimbursement; Health and wellness program; Employee assistance program (EAP)