Clinical Associate

As a Clinical Associate, you sit within Customer Success at the centre of clinician adoption. Your remit is to ensure that clinicians and healthcare organisations derive immediate, tangible value from Heidi by embedding it into day-to-day clinical practice with precision and minimal friction. This is a deeply operational, clinician-facing role. You will work directly with end users to understand how care is delivered in practice, and then translate those workflows into effective Heidi usage. That includes configuring templates, shaping documentation outputs, and aligning the product to the realities of different specialties, settings, and consultation styles. You will be heavily involved in onboarding and implementation across a range of customer segments, with particular focus on enterprise deployments.

Responsibilities

Support smooth onboarding of Heidi across new and existing customers, partnering closely with Customer Success Managers and Clinical Template Officers; Contribute to rollout planning by supporting discovery sessions, gathering documentation examples, and clarifying clinician workflows; Deliver and support training sessions for clinicians and operational staff, both live and asynchronously; Provide hands-on support during go-lives and early usage, especially where clinician documentation requirements are the blocker; Develop a strong understanding of Heidi and how clinicians use it across different specialties and care settings; Translate real-world clinical workflows into best-practice guidance that helps clinicians embed Heidi into daily practice; Act as a trusted clinical voice for users, answering questions and helping them understand how to get the best outcomes from Heidi; Support the template discovery process by collecting examples, understanding documentation needs, and clearly documenting requirements; Triage incoming template-related questions and recommend the right next step (reuse, small edits, or escalation); Make small, high-impact template adjustments (e.g. structure, phrasing, configuration guidance) to unblock onboarding and early adoption; Maintain simple, scalable guidance (how-to notes, examples, do’s and don’ts) that enables Customer Success to self-serve common questions; Capture and synthesise feedback from clinicians to improve onboarding playbooks, training materials, and template guidance; Partner with Product, Support, and Engineering to share insights from the field and help improve workflows and tooling over time; Contribute to evolving team processes that help Heidi scale implementation and clinical enablement

Requirements

Early-career or recently practicing clinical professionals (medical, nursing, allied health, mental health); Strong interest in healthtech, AI, and improving clinical workflows; Clear, confident communicator with the ability to explain clinical concepts simply and practically; Organised and reliable, able to manage multiple onboarding tasks and support requests; Comfortable learning new tools and working in a fast-moving, ambiguous environment; Proactive, curious, and motivated to make clinicians’ working lives easier; Attitude, clinical insight, and willingness to learn matter most

Nice to have

Experience with AI tools, CRMs or customer support platforms is helpful but not required

Benefits

Equity from day one; Personal development budget; Dedicated wellness days; Subsidised gym membership; Birthday off; Hybrid environment, with 3 days in the office