Clinical Office Assistant Lead - Rehab

This position is based out of the physical therapy department at Mequon (Athlete Performance) and supports the following locations: Grafton (Cedar Creek), Grafton (N Port Washington Rd), Mequon (Athlete Performance), Mequon (Liebau Rd), Port Washington, and Wauwatosa (Mayfair). Schedule: Monday-Friday 8am-4:30pm. Hours per week: 40. Benefits eligible: Yes.

Responsibilities

Coordinates operational workflow of clinical office staff; Distributes workload and staff assignments as necessary for optimum efficiency; Assists supervisor with human resource responsibilities including interviewing and selection of new employees, new employee orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale; Performs Clinical Office Assistant duties including reception, screening and triaging telephone calls, scheduling appointments, data entry, billing, medical records, maintaining files, logs and reports, collecting insurance co-payments, and general clerical functions; Serves as a resource for all department personnel and physicians, including problem solving, office policy/procedure development, customer relations, and implementation of department changes; Schedules and maintains calendar of appointments, meetings, and travel; Oversees ordering of department supplies and maintains awareness of budget constraints; Monitors department office equipment and troubleshoots minor problems; Resolves basic to intermediate customer concerns and complaints; Identifies and plans, develops, and implements additional projects or reports; Gathers, compiles, and summarizes data/information for analysis

Requirements

High School Graduate; Typically requires 5 years of experience in secretarial/clerical support; Intermediate to advanced computer skills with Microsoft office products (i.e. Word, Excel, Access, PowerPoint); Demonstrated project coordination skills; Excellent interpersonal, written, and verbal communication skills are essential; Demonstrated customer service skills including service recovery; Ability to sit, walk, stand, bend, and lift frequently throughout the workday; Occasionally lifts items weighing up to 20 lbs

Benefits

Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program; Opportunity for annual increases based on performance; Premium pay such as shift, on call, and more based on a teammate's job; Incentive pay for select positions