Clinical Office Assistant - Rehab

Clinical Office Assistant in the Outpatient Rehabilitation department at Advocate Health. Part-time, 20 hours per week. Provides administrative and clerical support including patient scheduling, customer service, records management, and office operations.

Responsibilities

Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information; Schedules and maintains calendar of appointments, meetings, and travel; Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation; Schedules patients and enters information into the computer system; Coordinates patient appointments with other areas or physician offices as needed; Answers and screens telephone calls, triages clinical calls and resolves problems appropriately; Assembles, copies, and releases patient medical records; Works with Medical Records Department regarding requests for notes/additional information; Generates basic reports, modifies/updates existing reports, and distributes reports as needed; Opens, sorts, and distributes mail and department documents efficiently; Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies; Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information; May process billing/reimbursement forms and other department records; Maintains logs and reports; performs simple calculations as needed; Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Requirements

High School Graduate; Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties; Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings; Proficient in the use of Microsoft Office (Excel, PowerPoint, Access and Word) or similar products; Strong organizational skills and attention to detail; Ability to effectively communicate (written and verbal), build rapport, and relate to all people; Ability to operate standard office equipment; Ability to sit, walk, stand, bend, and lift frequently throughout the workday; Must be able to occasionally lift items weighing up to 20 lbs; Must have functional speech, vision, and hearing

Benefits

Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program; Premium pay such as shift, on call, and more based on a teammate's job; Incentive pay for select positions; Opportunity for annual increases based on performance