Clinical Operations Manager

Conduit Health is transforming post-acute care by getting essential medical equipment and supplies into patients’ homes. We’re looking for a Provider Onboarding Manager to own the end-to-end experience of training new clinicians, building materials, running live sessions, and ensuring every provider is set up for success from day one.

Responsibilities

Own the end-to-end provider onboarding program from contract signing through first couple weeks of patient visits; Build and maintain onboarding resources covering platform usage, workflows, and clinical protocols; Build onboarding infrastructure to support rapid growth; Maintain strong relationships with providers; Track and report on core KPIs; Play a big part in provider retention; Collaborate cross-functionally; Train new clinicians through live sessions; Partner with Clinical Operations to track provider performance during onboarding and continuously improve the program

Requirements

2–3+ years of experience in clinician onboarding, provider implementation, or a closely related healthcare operations role; Demonstrated experience building onboarding programs from the ground up (self-guided content, training videos, and live sessions); Deep understanding of the telehealth lifecycle from both a patient and provider perspective; Exceptional written and verbal communication skills; Strong organizational skills with the ability to manage multiple concurrent onboardings; Proactive self-learner; Comfort working with 1099 contracted clinicians; Ability to pull and present performance data in a clear, actionable format; Genuine passion for provider experience and patient outcomes; Experience working cross-functionally with clinical, product, and operations teams in a high-growth environment; Understanding of healthcare regulations (HIPAA, Medicare/Medicaid); Experience building reliable systems (SOPs, onboarding playbooks, and feedback loops); Ability to create self-guided modules, training videos, and playbooks

Nice to have

Working knowledge of DME product categories and coverage guidelines (Medicare/Medicaid); Experience using Healthie as an EMR in a prior role

Benefits

Competitive salary with performance-based incentives; Flexible working environment (3 in-office days per week in New York); Unlimited PTO + 9 company holidays; Direct mentorship and growth opportunities with senior leadership