Cluster Group & Banquet Sales Executive

Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries.

In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions.

We are seeking a valuable team member for the position of " Cluster Group & Banquet Sales Executive " to be considered at Rixos Tersane İstanbul.

Responsibilities

Handle and follow up Group & Banquet enquiries, including group accommodation, meetings, events, and banquet requests.; Prepare and submit proposals in line with the hotel’s availability, pricing, and selling strategy.; Follow up on proposals and enquiries to increase conversion into contracted business.; Generate new Group & Banquet sales opportunities and develop relationships with potential clients.; Maintain and strengthen relationships with existing accounts to generate repeat and additional business.; Re-engage past and inactive accounts to identify potential business opportunities.; Ensure all group and event reservations are accurately entered into the relevant systems with complete and correct information.; Communicate guest, group, and event details effectively to Front Office, Housekeeping, Food & Beverage, Banquet, Reservations, and other relevant departments.; Follow up on group arrivals and in-house accounts to support high levels of guest satisfaction.; Identify and maximize upselling and cross-selling opportunities across hotel services, including rooms, restaurants, event spaces, and other revenue-generating outlets.; Support efforts to minimize revenue loss related to cancellations, no-shows, and booking amendments.; Monitor upcoming events, exhibitions, conferences, and business activities in Istanbul to identify potential sales opportunities.; Maintain awareness of competitor activities, market trends, pricing, and product offerings.; Support the preparation of weekly Group & Banquet forecasts, reports, and sales analyses.; Work closely with the Director of Sales, Revenue, Marketing, Reservations, and operational departments to ensure effective sales coordination.; Participate in client meetings, site inspections, sales calls, and other sales activities when required.; Follow up on client feedback and contribute to continuous improvement in service quality and guest satisfaction.; Ensure compliance with hotel policies, brand standards, health and safety regulations, and operational procedures.; Attend required meetings, training sessions, and e-learning programs.; Perform any other reasonable duties assigned by the Manager in line with business and operational needs.

Requirements

Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Marketing, or a related field.; Previous experience in Group Sales, Banquet Sales, Event Sales, MICE, or Corporate Sales, preferably within the luxury hospitality industry.; Good understanding of group bookings, meetings, events, and banquet sales processes.; Strong sales mindset with excellent communication and client relationship management skills.; Ability to prepare proposals, follow up enquiries, and support the sales closing process.; Strong commercial awareness with the ability to identify upselling and revenue opportunities.; Excellent planning, organization, and follow-up skills.; Ability to manage multiple clients and events simultaneously.; Strong coordination and teamwork skills across operational departments.; Proficiency in Microsoft Office applications.; Experience with hotel PMS, CRM, or sales systems is preferred.; Good command of English, an additional foreign language is an advantage.; Flexible, proactive, solution-oriented, and comfortable working in a fast-paced hotel environment.; Strong team player with a guest-focused and results-driven approach.