Collections Agent

As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.

Responsibilities

Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers; Solving puzzles: diving deep into the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers; Direct engagement: connecting directly with our customers through daily phone calls and emails; Legal liaison: contacting customers we’ve been unable to reach via legal letters; Take charge in ensuring that defaulting account volumes stay within budget limits; Fairness Ambassador: champion our commitment to treating customers fairly; Thrive in an environment that encourages independent decision-making and have autonomy to manage and prioritise daily workload

Requirements

Demonstrated experience within a collections team, preferably in SME collections; A proven ability to self-manage and prioritise tasks effectively; Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels; High level of integrity in all actions and decisions; Proficiency in Excel; Keen attention to detail to ensure accuracy and precision in all tasks; Ability to identify and propose improvements to processes and procedures

Nice to have

Fluency in French or Spanish