Command Centre Technician

As a Command Centre Technician, you'll play a critical role in supporting our remote road safety camera network from our South Melbourne Command Centre. You'll monitor secure networked systems, diagnose technical issues, analyse images and coding whilst acting as a primary support coordinating with field technicians to ensure our road safety technology (camera network) runs at peak performance. You'll help the Victorian Operations team deliver a consistently high standard of service to our government clients.

Responsibilities

Provide remote support and troubleshooting guidance for field technicians; Remotely monitor systems using signal-led triage to proactively resolve incidents affecting operations; Manage service requests and incidents using Verra Mobility's help systems; Coordinate and support field teams with planned and remedial maintenance; Conduct remote site health checks and verify image quality compliance; Deliver professional client communication, including daily updates; Participate in the on-call roster for after-hours support

Requirements

Proven experience diagnosing and resolving technical issues in fast-paced, high compliance environments; Strong knowledge of IT networks; Knowledge of Microsoft Office applications; Knowledge of service management systems; Confident interpreting technical datasheets; Following procedures; Ensuring compliance with KPIs and SLAs; Organised, adaptable and customer-focused; Clear communication; Safety-first, solutions-driven approach

Nice to have

ITIL certification; Exposure to SQL or Python

Benefits

Competitive salary with overtime and allowances; Ongoing training; Continuous upskilling opportunities; Career pathways