Commerce Lead, GOC

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment.

Responsibilities

Commerce Discipline Leadership: Serve as the senior technical reference and knowledge lead for the commerce activation discipline, ensuring company and operational standards are consistently adopted across teams and accounts; Senior stakeholder & account partnership: Build and maintain senior relationships with WPP Media regional counterparts and key account stakeholders; Team Leadership & Operational Development: Lead, inspire, and develop a team of operational professionals; Operational Excellence & Quality Assurance: Establish, maintain, and refine robust operational processes and quality standards for all commerce activities; Strategic Operational Support & Internal Collaboration: Provide critical operational support and insights to broader business and client-facing teams; Structured Planning & Culture Alignment: Drive a highly structured and organized approach to campaign management and team development

Requirements

Deep technical proficiency in implementing, optimizing, and troubleshooting campaigns on major e-commerce and Retail Media platforms (Amazon, Pacvue, Skai, Instacart, Walmart, Target, Kroger, Criteo); Proven ability to actively engage with vendors to resolve complex technical issues, explore betas, and drive platform performance; Proven experience managing and developing operational teams by working side-by-side with them; Strong analytical, tactical, and real-time decision-making skills; Proven experience in client relationship management, acting as a trusted strategic advisor; Ability to work collaboratively and lead cross-functional teams in a fast-paced environment; Excellent communication and presentation skills in English and Spanish (Professional Fluency/C1-C2 is required)

Benefits

Access to internal learning platforms, certifications, and training sessions; life insurance; wellness programs; significant paid time off; preferential partner discounts; employee resource groups; frequent in-office events; and more