Commercial Account Manager

Zip is the AI platform for enterprise procurement — built for humans and agents working together. You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle.

Responsibilities

Act as a trusted advisor, product consultant, and closer working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle; Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure; Solution Zip to meet pain points today and with an eye toward the product of the future; Help build the team culture and bring best practices to the org; Negotiate all facets of renewal contracts and develop win/win negotiation strategies that maximize contract value while enhancing customer relationship; Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed; Manage current customers on multi-year contracts to ensure customer value realization; Become a product expert and procurement expert; Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers; Be adaptable and flexible and help shape our sales process

Requirements

2+ years of technology SaaS experience; Experience selling to procurement, finance, legal; Experience driving customer retention and adoption of a SaaS product for enterprise accounts; Customer management skills including sales, account management, and customer service; Self-driven – you don’t need someone to motivate you to put in your best every day; You’d describe yourself as organized, efficient with your time, and an excellent communicator; Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach; Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

Benefits

Start-up equity; Full health, vision & dental coverage; Team building events; Flexible PTO; Apple equipment plus home office budget; 401k plan