Commercial Launch & Deployment Manager

Mill is a waste prevention technology company reimagining what it means to eliminate waste, starting with food. We build smart systems and infrastructure for homes, businesses, and municipalities that transform food scraps from landfill-bound waste into valuable resources, including chicken feed. Tens of thousands of Mill’s residential food recyclers are already helping households divert millions of pounds of food scraps every year, paving the way for our upcoming launch of Mill Commercial—the industry’s first end-to-end solution for managing, understanding, and preventing food waste in commercial environments (e.g. grocery, restaurants, food services). At Mill, we are passionate about building easy-to-use, beautifully designed technologies that keep food in the food system and out of landfills. As the Commercial Launch & Deployment Manager, you will serve as the strategic architect and tactical execution lead for Mill’s commercial launch and expansion. You will own the hardware launch sequence end-to-end, transitioning our business from initial commercial pilots to full-scale enterprise operations. This is not a traditional product marketing GTM role; it is an operational orchestration role designed for an exceptional leader.

Responsibilities

Develop, iterate, and enforce the Mill Commercial Site Readiness Checklist and launch playbooks across heterogeneous commercial kitchen configurations; Build and maintain the integrated master launch schedule for all customers bridging Hardware Engineering, Supply Chain, Logistics, Field Operations, and Partner Success teams; Design and govern the hardware phase-gate approval process for launching into commercial environments; Lead daily/weekly cross-functional syncs to mitigate risks and work through bottlenecks, tracking critical paths; Source, vet, negotiate contracts with, and manage third-party vendors needed for deployments; Act as escalation lead for field issues during active deployments, ensuring SLAs are maintained; Audit vendor performance; Partner with commercial account team to translate complex technical workflows into simplified SOPs for grocery kitchen staff; Co-develop and deploy training curricula, localized quick-reference documentation, and train-the-trainer frameworks; Design the formal operational hand-off architecture from Launch to Sustaining Field Operations

Requirements

6+ years of program management, field operations, or hardware launch experience, with at least 3 years specifically dedicated to B2B, commercial infrastructure, or enterprise hardware environments; Demonstrated experience building scale playbooks, standard operating procedures (SOPs), and site deployment tracking architectures; Technical literacy; comfortable diving into hardware specifications, electrical/space constraints, facility architectural diagrams, and network connectivity profiles; Willingness to travel regionally up to 20-30% during peak site-deployment and validation cycles; Proven track record of shipping or deploying physical hardware products; Operations mindset; cross-functional liaison; thrives in ambiguity; AI-enabled approach to optimizing workflows

Nice to have

MBA; experience operating within health, safety, food-handling, or building compliance frameworks (OSHA, NSF, UL); background in enterprise IoT, commercial charging/energy infrastructure, commercial appliances, or industrial supply chain hardware deployments

Benefits

Potential equity grant