Commercial Operation Specialist

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives. Job Purpose: The Commercial Operations Specialist is responsible for maintaining effective customer relationships, securing the long-term flow of work into the department. He/She will support the local commercial operations activities such as demand, supply, order management, logistics, tender management and customer service support.

Responsibilities

Maintaining effective customer relationships; Securing long-term flow of work into the department; Supporting local commercial operations activities such as demand, supply, order management, logistics, tender management and customer service support; Sales order management; Tender support and management; FOC 3rd party vendor support sales; Complaint reporting management per SOP and arrange unit return; Credit note tracking and write off record reporting; Office management and invoice tracking; Engineer service support; Commercial activity support for Sales and Marketing; Following LivaNova Policy and Procedures.

Requirements

Bachelor's Degree in Logistics and Supply Chain Management, Business Administration or related field; English: Fluent; 3-8 years’ experience in Demand, Supply, Logistics, Order Management and Customer Service; Any industry experience relevant to major accountabilities; Knowledge of healthcare compliance topics; Customer service mindset; High analytical skills with ability to collect and analyze information, problem-solve; Great interpersonal and communication (verbal and writing) skills; Excellent knowledge of Microsoft Excel; Self-motivated, critical thinker, problem-solving attitude, quick in action, good team player; Good time-management skills.