Community Associate

As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team.

Responsibilities

Build a welcoming and collaborative community environment amongst our members through events and building relationships between members; Ensure that your building is fully operational and processes are running efficiently; Drive growth and promotion of WeWork-provided service offerings; Take direction from the Community Lead and the Community Manager to support the Community Team as necessary; Cover the front desk during the building’s set business hours and be an on-site point of contact; Greet members and guests with a warm and welcoming demeanor; Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette; Provide feedback on programming types and evaluate events; Consistently celebrate members’ successes and milestones through gifts and notes; Receive, process, sort, and organize all mail; Track, audit, and organize keys collected and distributed

Requirements

Bachelors Degree in Hospitality, Tourism or related; Proficient in english; 1+ years of hospitality experience; Strong verbal and written communication skills; Outstanding interpersonal and multitasking skills; Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; Passion for entrepreneurial communities; Passion and understanding of WeWork’s mission and values; Proficient in basic computer skills

Nice to have

Customer service and/or sales experience