Community Associate, Seoul - 12 months contract

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work. As a Community Associate, you'll be the primary point of contact for the Community and act as the "face" of WeWork! You will report to your building each day to support the Community Management team.

Responsibilities

Cover the front desk during the building's set business hours and be an on-site point of contact; Greet members and guests with a warm and welcoming demeanor; Ensure all visiting guests properly sign-in via Welkio tablet; Learn the names of members and guests to build relationships; Anticipate member and guest needs; Keep the front desk clean and organized; Notify members of food deliveries and couriers; Answer member and guest questions; Provide feedback on event programming; Celebrate members' successes and milestones; Distribute event information and posters; Ensure building-specific operational requirements are met for events; Input notes into Kube or equivalent system; Identify and execute opportunities to connect members; Recommend local restaurants and services; Be active on the WeWork member network; Explain WeWork policies and procedures; Write and send broadcasts relating to building updates; Receive, process, sort, and organize all mail; Locate and issue posts to members; Keep the mailroom organized and clean; Return to Sender for unidentified or former member mail; Ensure courier parcels have correct details; Investigate, escalate, and resolve lost packages; Track, audit, and organize keys; Manage keycard stock; Collect keys and key cards upon move-out; Review location and use of Emergency Equipment; Provide support for an automated coffee machine

Requirements

1+ years of hospitality experience; Must have strong verbal and written communication skills; Outstanding interpersonal and multitasking skills; Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion; Passion for entrepreneurial communities; Passion and understanding of WeWork's mission and values; Proficient in basic computer skills

Nice to have

College graduate with a four-year degree preferred, but not required; Customer service and/or sales experience a plus