Community & Events

Town is building the AI coworker for every team, giving each employee a personal AI assistant (Townie) that learns how they work and performs real work across email, calendar, docs, Slack, and CRM. The company became a $1B company four months after its public launch and recently raised a $108M Series B, co-led by Forerunner Ventures and Menlo Ventures. The role involves building Town's community function: the events calendar, the places users talk to each other, and the pipeline that turns user-built routines into resources used by thousands of people. Success is measured by whether community measurably makes people better at using Town.

Responsibilities

Own Town's community strategy end to end (audiences, programs, and what each is meant to move); Take Town into the communities users already belong to; Build the peer-learning engine by finding users doing interesting work and distributing their builds; Grow the online community by setting the tone, seeding questions, and ensuring answers appear; Create the events calendar (in-office show-and-tells, builder nights, workshops, dinners, and AI event presence); Turn community output into GTM fuel for Marketing, Sales, and Support; Close the loop with Product and Support on what is breaking and what users wish existed; Define and instrument community metrics (touchpoints, activation, retention, adoption) versus non-community users; Partner with Content Marketing and PMM on launches

Requirements

Experience in community, customer marketing, or event marketing, having run programs yourself rather than managing people who did; Have built something from nothing (a program, a community, a conference track) and can point to what it changed; AI power user with real workflows built with agents or automation tools, able to improve a user's setup on the spot; Write well and quickly, in a voice people want to read; Run events without drama (venue, catering, run-of-show, day-of logistics); Think in metrics as naturally as in programs and comfortable owning a number; Based in SF and want to be in the office five days a week; Find the work yourself and close the loop without being chased