Community Lead, Brickell City Centre

As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.

Responsibilities

Complete scheduled, quarterly conversations with owned accounts; Anticipate member and guest needs; Follow up with members who submitted negative feedback in Medallia; Follow the model for issue resolution; Review Medallia responses and implement proactive changes; Support front desk coverage schedule; Conduct pre-move-in meetings with new accounts; Complete New Member Orientation; Curate new member onboarding materials; Conduct move out interviews; Provide feedback on programming types; Set up and host weekly social events; Execute value-driving events planned by the Events team; Distribute event promotion materials; Ensure building-specific operational requirements are met for events; Conduct morning walkthroughs; Know and explain WeWork policies; Manage energy in the building; Liaise with third-party cleaning companies; Track, audit, and organize keys; Oversee Community responsibilities in buildings without Community; Review Emergency Action Plans; Create incident reports; Conduct building tours for VIPs or prospective members; Alert Growth Team when a member gives notice; Hand-off prospective member sales; Conduct tours for potential new members

Requirements

Bachelor’s Degree or equivalent experience; 2+ years of experience in hospitality; Proficient local language and understanding of local culture required; Excellent interpersonal and networking skills; Strong verbal and written communication skills; Strong organization skills with the ability to multitask projects from start to finish; You are attentive to detail and manage tasks efficiently and effectively; You enjoy and thrive at continually growing relationships

Benefits

Incentive compensation plan; 20 days of PTO; approximately 13 paid holidays; 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; life and AD&D insurance