Community Lead

As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an uncompromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.

Responsibilities

Complete scheduled, quarterly conversations with owned accounts; Anticipate member and guest needs before they arise; Follow up in person with members who submitted negative feedback; Review all Medallia responses to understand areas of improvement; Support front desk coverage schedule as needed; Conduct pre-move-in meetings with all new accounts; Complete the New Member Orientation process; Curate new member on-boarding materials; Conduct move out interviews; Provide feedback on programming types; Set up and host weekly social events; Distribute all necessary info to promote events; Ensure building-specific operational requirements are met for each event; Conduct morning walkthroughs; Know and explain WeWork policies and procedures; Manage the energy in the building; Liaise with in-building cleaning companies; Track, audit, and organize keys; Oversee Community responsibilities for member companies; Review Emergency Action Plans; Create incident reports as necessary; Conduct building tours for VIPs or prospective members; Alert Growth Team when a member gives notice; Hand-off prospective member sales; Conduct tours of the space for potential new members

Requirements

Bachelor's Degree or equivalent experience; 2+ years of experience in hospitality; Proficient local language and understanding of local culture required; Excellent interpersonal and networking skills; Strong verbal and written communication skills; Strong organization skills with the ability to multitask projects from start to finish; Attentive to detail and manage tasks efficiently and effectively; Enjoy and thrive at continually growing relationships