Community Lead, One Seaport Square

As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.

Responsibilities

Ensure we meet members’ needs and maintain WeWork global standards; Curate events based on members’ interests; Introduce members to each other for business opportunities; Create a welcoming environment for members and guests; Complete scheduled quarterly conversations with owned accounts; Follow up with members who submitted negative feedback; Support front desk coverage schedule as needed; Conduct pre-move-in meetings and move-out interviews; Set up and host weekly social events; Conduct morning walkthroughs; Know and explain WeWork policies and procedures; Manage building operations and third-party cleaning; Create incident reports and respond to emergencies; Conduct tours for prospective members

Requirements

Bachelor’s Degree or equivalent experience; 2+ years of experience in hospitality; Proficient local language and understanding of local culture required; Excellent interpersonal and networking skills; Strong verbal and written communication skills; Strong organization skills with the ability to multitask projects from start to finish; Attentive to detail and manage tasks efficiently and effectively; Enjoy and thrive at continually growing relationships

Benefits

20 days of PTO; approximately 13 paid holidays; 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; life and AD&D insurance; incentive compensation plan