Community Lead, Seoul (12 Month Contract)

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.

Responsibilities

Ensure we meet members’ needs and maintain WeWork global standards; Deliver on targets for an un-compromised member experience through curated events; Complete scheduled quarterly conversations with owned accounts; Follow up with members who submitted negative feedback in Medallia; Support front desk coverage schedule; Conduct pre-move-in meetings and New Member Orientation; Curate new member onboarding materials; Conduct move out interviews; Set up and host weekly social events; Distribute event promotional materials; Conduct morning walkthroughs; Manage building operations and liaise with third party cleaning companies; Manage keys and keycard inventory; Create incident reports and respond to emergencies; Conduct building tours for prospective members; Alert Growth Team on member-related changes

Requirements

Bachelor’s Degree or equivalent experience; 2+ years of experience in hospitality; Proficient local language and understanding of local culture required; Excellent interpersonal and networking skills; Strong verbal and written communication skills; Strong organization skills with the ability to multitask projects from start to finish; You are attentive to detail and manage tasks efficiently and effectively; You enjoy and thrive at continually growing relationships