Community Manager

Join us as a Community Manager in Düsseldorf! Founded and led by a team of passionate professionals, Mindspace is committed to creating an environment where top talent can thrive. At Mindspace, work doesn't feel like work. Since 2014, we've been creating flexible, design-led workspaces across Europe, Israel, and the US where people - startups, enterprises, entrepreneurs, and digital nomads - can thrive. Community Managers are at the center of it all - building relationships, solving problems, creating connections, and shaping the day-to-day experience of the space. This role combines customer success, hospitality, account management, and community building.

Responsibilities

Acting as the primary point of contact for members, ensuring a seamless and high-quality experience at all times; Managing member accounts and ongoing relationships, with a strong focus on satisfaction, retention, and long-term loyalty; Driving customer success initiatives through proactive engagement, personalized service, and efficient issue resolution; Actively managing and improving key performance indicators, including member retention, Net Promoter Score (NPS), and ancillary revenue; Identifying risks to member satisfaction or retention early and addressing them with thoughtful, solution-oriented approaches; Ensuring close collaboration with the Sales Team to never miss an upsell or contract extension opportunity; Ensuring close collaboration with operations and maintenance teams to maintain smooth daily operations and service excellence; Creating a welcoming, professional, and hospitality-driven environment tailored to the needs of corporate and enterprise members; Engaging and nurturing the community through meaningful touchpoints and carefully selected activities; Continuously refining service processes and standards based on member feedback and KPI insight; Driving the event business by hosting external clients in meeting and event spaces and growing it into a meaningful revenue stream for the location

Requirements

Naturally people-oriented and thrive on building meaningful relationships; Ability to make people feel welcomed, supported, and valued while ensuring everything runs smoothly behind the scenes; Proactive, organized, and comfortable balancing multiple priorities at once; Calm under pressure, adapts quickly, and approaches challenges with a practical, solutions-first mindset; Takes ownership, communicates thoughtfully, and genuinely enjoys creating exceptional experiences for others; Bachelor's degree in a related field; Previous experience in face-to-face customer service and sales; Strong verbal and written communication skills; High level of German, both written and spoken; A proactive, practical mindset with the ability to think on your feet and take initiative; Strong multitasking and prioritization skills in a fast-paced environment; Ability to anticipate customer needs and translate feedback into action; Experience working in a startup or fast-moving environment

Nice to have

Ideally within hospitality or another service-oriented industry

Benefits

Generous annual leave allowance, including birthdays off; Meal benefits via a lunch card; Gift vouchers for birthdays and Christmas; Subsidized public transport subscriptions; Flexible office swap opportunities; Moving office support fund; AI-powered language learning access; Engaging team events and year-end celebrations