Community Support Specialist

As a Community Support Specialist, you'll be the bridge between our users and our product team. You'll troubleshoot issues, write crisp bug reports, and surface recurring pain points directly to the product team. You'll also be the human behind Partiful, making sure our users feel heard, supported, and excited to use our product to power their most important moments. Partiful's mission is to cultivate friendships through social events. The salary range for this role is $75,000-$95,000 plus equity; the specific offer package will be based on years of experience. This is an in-person role with 3 days a week in person at our office in Brooklyn, New York.

Responsibilities

Own day-to-day user support across channels, with a high bar for speed, clarity, and kindness; Resolve user questions and issues end-to-end, from simple how-tos to complex edge cases, and know when to escalate; Develop deep product knowledge to diagnose problems quickly and guide users effectively; Identify trends in support volume and user pain points and proactively surface them to Product / Engineering; Write and improve macros, help center articles, and internal documentation; Act as a strong voice of the user, advocating for fixes and improvements; Handle bug reports with rigor: reproduce, document steps clearly, and work with the team to close the loop; Contribute to building an AI-native support function using automation, tools, and AI workflows; Help maintain a positive, community-first tone aligned with the brand voice

Requirements

2–5 years of experience in customer support, community support, or user-facing operations; Excellent communicator who can be warm, clear, and precise, even when users are frustrated; Strong judgment about when to move fast, slow down, and escalate; Extremely organized and able to handle high volume; Great problem solver who enjoys finding root causes; Bias for action and natural ownership; Can spot patterns and think systematically about reducing support load; Tech-comfortable and excited to use AI tools

Nice to have

Experience at a consumer social app, ticketing platform, or events company; Experience working with product/engineering teams; Experience writing strong bug reports

Benefits

401(k) with up to 6% matching; Comprehensive health, dental, and vision insurance for you and all dependents (FSAs and HSA plans available); Free OneMedical membership, telehealth, and virtual mental health services; Commuter benefits and contributions towards ClassPass and Citibike memberships; Unlimited vacation (minimum 3 weeks required); Quarterly stipend to plan your own party and use the product; Quarterly travel benefit and semiannual team off-sites; Invitations to exclusive parties; Equity