Compliance Operations Associate

Verse is looking for a Compliance Operations Associate to help keep our compliance program running smoothly day to day. This role is a mix of desk work and hands-on facility work: you'll track and manage the ongoing pieces of our compliance program (policies, certifications, audits, documentation, deadlines), and you'll also be the on-site point person when third-party auditors or inspectors visit our facility — walking them through the space, answering questions, and making sure what's on paper matches what they see in practice.

Responsibilities

Maintain and update compliance trackers, calendars, and checklists (licenses, certifications, permits, renewals, training completions, audit action items, etc.); Monitor upcoming deadlines and proactively flag items before they become urgent; Organize and maintain compliance documentation and recordkeeping systems, ensuring materials are audit-ready at all times; Support internal audits and external inspections by gathering documentation, coordinating schedules, and preparing materials; Draft and update standard operating procedures (SOPs), checklists, and job aids as processes evolve; Assist in preparing reports and dashboards summarizing compliance status for leadership; Help onboard and track completion of required trainings/certifications across teams; Serve as the on-site point of contact when third-party auditors, inspectors, or regulatory officers visit Verse's facility; Coordinate scheduling and logistics ahead of each visit, ensuring the facility and relevant staff are prepared; Accompany auditors throughout the on-site walk-through, answering questions and facilitating access to documentation, staff, or areas of the facility as needed; Take detailed notes during the walk-through, including any observations, findings, or requests made by the auditor; Conduct internal 'pre-visit' walk-throughs beforehand to proactively identify and resolve issues before an official visit; Compile and distribute post-visit summaries, tracking any corrective action items through to resolution; Build working relationships with internal teams so facility staff are consistently audit-ready, not just before a scheduled visit; Escalate urgent or high-risk findings promptly to compliance leadership; Act as a point of contact for basic compliance questions from staff, directing more complex issues to the compliance Director; Support the rollout of new policies or procedures, including communication and training logistics; Assist with special projects (e.g., new regulatory requirement rollouts, audit prep, policy revisions)

Requirements

1–3+ years of experience in compliance, quality assurance, operations, audit support, or a related field; Strong organizational skills and comfort managing multiple ongoing trackers/deadlines simultaneously; Excellent attention to detail — comfortable being the person who catches the small thing others miss; Clear written and verbal communication skills, including writing up findings and following up with stakeholders; Comfortable working both independently at a desk and in person on the facility floor, including hosting external auditors/inspectors; Professional presence and composure when representing Verse to outside auditors or regulatory officers; Proficiency with spreadsheets/trackers (Excel/Google Sheets) and general office tools; A proactive, 'follow-through' mindset — someone who closes the loop on open items rather than letting them sit

Nice to have

Healthcare, financial services, or regulated industry experience a plus, depending on Verse's sector; Experience with compliance/GRC software a plus; Familiarity with relevant regulatory frameworks in the DMEPOS field, Medicare requirements, and general medical terminology; Prior experience conducting audits, inspections, or QA reviews; Experience building or improving tracking systems/processes from scratch