Computer Field Technician

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. This is a 1099/per call position. Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled. Pay period: Every Friday after the first week worked. Tickets are run Monday-Friday during the day shift. Call volume is variable but is usually 2-5 calls per day. You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You must have access to a computer and the Internet to log onto your portal each day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial). Company description: Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. All information will be kept confidential according to EEO guidelines.

Responsibilities

Perform hardware repairs and installations on laptop and desktop units; Complete on-site hardware warranty services at residential and commercial customer sites; Confirm service times with customers in tech portal; Code calls and map out daily route in tech portal; Pick up parts daily from assigned FedEx or UPS store; Drop off old parts using the provided pre-paid label

Requirements

Prior hands-on experience with replacing components on laptops and desktops; Valid driver's license and reliable transportation; Comfortable with daily local travel; Access to a computer and the Internet; Available to log into tech portal by 9 am each morning worked; Regularly available a minimum of 3 weekdays

Benefits

Free online certifications from Dell and Lenovo