Concession Cashier ONT Field

The Concessions Cashier is responsible for providing exceptional food & beverage event day service to ONT Field guests, while exhibiting a warm, friendly and professional demeanor to build relationships that will enhance the guest experience.

Responsibilities

Assists in maintaining, organizing and cleaning all equipment; Attention to detail and consistency in every aspect of service; Ensures all merchandizing and signage is properly displayed for each event; Must adhere to the Company dress code which includes wearing black pants and non-slip soled closed toe shoes; Obtain assigned workstation at beginning of shift; Greet guests in a warm and welcoming manner; Accurately use POS system while serving high volumes of guests in concessions stands; Follow cash handling and tip reporting guidelines; Expedite guest food orders in a timely manner at concession stands or portables; Stock product, set up condiment stations, cashier stations and display baskets; Thoroughly complete all station set-up and breakdown responsibilities; Practice proper product control and handling of all inventory and equipment; Partner with other team members to ensure food and beverage quality; Assist in preparation of food items; Check concessions equipment to ensure proper use; Understand and execute responsible alcohol service; Understand and maintain proper sanitation and food safety; Be comfortable with the Arena and know how to navigate personally, as well as, assist guests; Help maintain and ensure excellent customer service; Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct; Other duties as assigned

Requirements

Must be a minimum 21 years of age; Highschool Diploma or GED; Basic math and cash handling experience; Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues; Working knowledge of food production techniques, purchasing, and sanitation procedures; Excellent written and verbal communication skills; Ability to take tasks that are not clearly defined and appropriately define problem, propose and implement solutions; Must be able to work evenings, weekends, and holidays; A valid food handler’s card is required for this position; TIPS Certification; Ability to provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork; Ability to work with minimal supervision; Ability to interact with all levels of customers and staff including management; Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours; Communicate effectively both verbally and in writing with all staff and vendors; Be detail oriented; Present a professional appearance and demeanor at all times during the workday; Excellent organizational and planning skills; Excellent communication and interpersonal skills; Strong customer service orientation; Must be energetic, self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service; Positive attitude and neat appearance; Work ethics encourages strong urgency and quality in a team environment; Tasks are performed with moderate supervision without assistance for 40% of the workday; Pushing and pulling doors open, lifting, stooping, bending and lifting at least 25 lbs; Walking for long distances for more than 50% of workday; May require work inside or outside of the building; Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours; Employees may be scheduled to work until 12:00am or later; Must be able to pass the background

Nice to have

Previous customer service and cash handling experience is a plus

Benefits

Company covers cost of food handler's card training; Employees compensated for time spent completing the course