Concierge-2

We are looking for a highly motivated individuals to join our Guest Services team as a Concierge. The ideal candidate uses their engaging personality to create a memorable impression for our guests through assisting with the planning of their stay. The Concierge is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Responsibilities

Help guests discover their “Wanderlust” experience; Provide exceptional customer service by being engaging and taking sincere interest; Establishing relationships with local area restaurants, shops and attractions; Help to resolve problems and “WOW” guests through recovery when things aren’t quite right; Promote and sell special hotel programs; Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information; Communicate all pertinent information to manager on duty; Assist other departments as needed

Requirements

High school diploma or equivalent; A strong desire to make an impact on other people; An outgoing and engaging personality; Advanced knowledge of the local area; Computer skills; Excellent verbal and written communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Benefits

Comprehensive health insurance; retirement plans; paid time off; on-site wellness programs; local discounts; employee rates on hotel stays; ongoing training and development opportunities; Paid Time Off - 2.15 hours for every 40 hours worked~14 days; 7 Paid Holidays; 2 Floating Holidays; Medical (through United Healthcare), dental, and vision insurance; Competitive Matching 401K; Health Savings Account; Healthcare Flexible Saving Account; Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity; Supplemental Short-Term Disability Insurance; Basic Life and Accidental Dismemberment Insurance; Basic Long-Term Disability Insurance; Life Insurance buy-ups; Employee Assistance Program; Pet Insurance; Sick Time (accrue 1 hour for every 30 hours worked); Competitive Salary; Cash incentives programs